User: I need to upgrade my company phone. Mine is slow and hangs up when trying to open applications. I can’t download email anymore. I’ve tried updating the iOS version but it doesn’t work. I need a new phone. Me: You’re not upgrade eligible. Looking at the Mobile Device Management system I can see you’re […]
I get a call today from a clearly distressed employee. User: I’ve been asked to build out a sharepoint site for my team and I hear you’re the guy that creates all the sites. Me: I build the basic site or sub-site and set permissions, it’s up to the site owner and designers to customize […]
User: Hey, how do I screenshot my iPad and send it as an email? Me: Oh, that’s really simple. User: Great! Me: Open a browser window on your iPad. User: What? Why? Me: Trust me, who’s IT here? User: Okay… Me: What site does it take you to? User: Google.com Me: Perfect, go ahead and […]
User: Yes, I’ve never logged in and I need help. What’s my user name and password. Me: *Provides user name and new-hire password format. (format requires user know personal details about themselves… duh)* User: That’s not working. Me: What’s the error? User: Invalid user name or password. Me: My lockout tool confirms you’re typing an […]
Customer calls and starts to tell me about how strange her computer is acting. Apparently, every time she opened outlook it would scroll infinitely, she couldn’t get any other programs to open, things were typing strange, just really anomalous behavior. She’d had the CEO come and take a look as well as one of our […]