C: I can’t sign into my email Tech: it says you changed your password x days ago C: I didn’t do that I wouldn’t know how. Change it back. Tech: I can’t change it back, it has to be different C: I won’t remember it Tech: I can’t write it down for you and tape […]
C: I need to install x program from this disc Tech: your computer doesn’t have an optical drive C: I don’t know what that is, I need this installed Tech: you don’t have anywhere to stick the disc. You need an external hard drive or download the software C: you figure it out, this is […]
We service a lot of companies that have an in-house I.T. person. We are the “backup” when they can’t fix something or need extra hands. This is one that solidified our Outsourced only position at this company. So around 2 PM today we all noticed something very strange. We were getting a lot of automated […]
So a ticket popped up in helpdesk today titled: “printer on 2nd floor not working”. Upon arriving onsite I see the guy that sent the ticket literally stabbing the printer with a kitchen knife, in every hole it could fit into. I politely asked him to stop with his murderous rampage. He looked at me […]
I received and email that says HELP, error message a piece of software. *No other information.* Me (Calling customer hoping she hasn’t exited the error dialog box) Hi C can you read the error message out to me: C: “The software you are opening requires a license. All available licenses are currently in use. Please […]