User: I have this email to setup OneDrive, what is OneDrive? Me: *Spends 5 minutes explaining OneDrive* User: I don’t want that. Me: That’s not really an option. OneDrive is being deployed across the entire company. User: Nope, I don’t want it. Me: Okay, so again, not really an option. User: Well I’m not letting […]
I get an emailed ticket about a computer being locked out. User 2: User1’s computer is locked by bitlocker. Please fix this. Me: Please have User1 contact IT at ####### User2. Please call user1. *I call User2 – no answer – voicemail, left message* Me: User1 uses a skype for business phone, if they can’t […]
User: The firewall is blocking us from accessing this website… (*Proceeds to tell me a 15 minute story about why they need to access the site*).. we need the site unblocked. Me: That’s a lot of really great information; always helpful… what’s the full URL that’s blocked? User: 3xw.websitethatsnotbocked(dot)com Me: I’ve successfully accessed the site, […]
User: My printer isn’t working. Me: What printer? User: Are you going to help me or not? Me: *takes deep breath* Yes? User: Then do it. Me: Okay… What printer? User: I don’t know there’s no sticker. Me: Look on the printer, there’s a screen, it should… User: I can’t, the power is out. Me: […]
Gentleman comes in on his lunch break with his personal gaming rig, some Dell tower with all the bells and whistles of the time. He said that after he soundproofed it (huh?) it worked for three hours and then quit on him. According to him it would try to post, beep a few times, and […]