User: I’m not able to log into myspace. Me: That’s unfortunate. Contact myspace support. User: Isn’t this *company* IT? Me: Yes, but we don’t support Myspace. User: It’s the employee portal, who do we contact? Me: Oh, you mean “Employee Space”. User: Yes. It’s not working. Me: Okay, is the site down? User: No but […]
C: Dude! I’m working on my term paper! I need to get this finished or I’ll flunk my class!” After .5 hours of troubleshooting we find that the customer hasn’t paid their internet bill in over three months and they were blaming us because they couldn’t get on to the internet without hot-spotting to their […]
Me: YES, how may I help you? C: Yeah, my cup holder is broken! Me: ….ah, I’m sorry, did you say your cupholder is broken? C: Yup Me: Your computer has a cupholder? What brand is that, computers don’t normally come with cupholders. C: Yeah – I push the button, and it pops out. It’s […]
one day C accidentally unplugged the UPS under her desk from its power source and it started beeping. A frantic phone call and email with instructions to “fix it now!” Unfortunately, the desk was about 24” long and 600lbs, and on-top of the power and network drop in the raised floor. Me: Ma’am, we’re going […]