Me: YES, how may I help you? C: Yeah, my cup holder is broken! Me: ….ah, I’m sorry, did you say your cupholder is broken? C: Yup Me: Your computer has a cupholder? What brand is that, computers don’t normally come with cupholders. C: Yeah – I push the button, and it pops out. It’s […]
one day C accidentally unplugged the UPS under her desk from its power source and it started beeping. A frantic phone call and email with instructions to “fix it now!” Unfortunately, the desk was about 24” long and 600lbs, and on-top of the power and network drop in the raised floor. Me: Ma’am, we’re going […]
C: I can’t sign into my email Tech: it says you changed your password x days ago C: I didn’t do that I wouldn’t know how. Change it back. Tech: I can’t change it back, it has to be different C: I won’t remember it Tech: I can’t write it down for you and tape […]
C: I need to install x program from this disc Tech: your computer doesn’t have an optical drive C: I don’t know what that is, I need this installed Tech: you don’t have anywhere to stick the disc. You need an external hard drive or download the software C: you figure it out, this is […]
We service a lot of companies that have an in-house I.T. person. We are the “backup” when they can’t fix something or need extra hands. This is one that solidified our Outsourced only position at this company. So around 2 PM today we all noticed something very strange. We were getting a lot of automated […]