User: Yes, I’ve never logged in and I need help. What’s my user name and password. Me: *Provides user name and new-hire password format. (format requires user know personal details about themselves… duh)* User: That’s not working. Me: What’s the error? User: Invalid user name or password. Me: My lockout tool confirms you’re typing an […]
Customer calls and starts to tell me about how strange her computer is acting. Apparently, every time she opened outlook it would scroll infinitely, she couldn’t get any other programs to open, things were typing strange, just really anomalous behavior. She’d had the CEO come and take a look as well as one of our […]
User: I have this email to setup OneDrive, what is OneDrive? Me: *Spends 5 minutes explaining OneDrive* User: I don’t want that. Me: That’s not really an option. OneDrive is being deployed across the entire company. User: Nope, I don’t want it. Me: Okay, so again, not really an option. User: Well I’m not letting […]
I get an emailed ticket about a computer being locked out. User 2: User1’s computer is locked by bitlocker. Please fix this. Me: Please have User1 contact IT at ####### User2. Please call user1. *I call User2 – no answer – voicemail, left message* Me: User1 uses a skype for business phone, if they can’t […]
User: The firewall is blocking us from accessing this website… (*Proceeds to tell me a 15 minute story about why they need to access the site*).. we need the site unblocked. Me: That’s a lot of really great information; always helpful… what’s the full URL that’s blocked? User: 3xw.websitethatsnotbocked(dot)com Me: I’ve successfully accessed the site, […]