I met customer 2 years ago and asked to make a record of passwords of software I was installing on 5 yes old machine. Today new machine delivered. All software installed and configured because I made a record 2 years ago. Just saved customer $ from being onsite and setting up.

C: why do I have a virus? Me: have you run updates? What antivirus software are you running? C: updates take to long to install and I uninstalled the antivirus software because it was running too slow Me: you answered your own question why you have a virus #ITProblems #ITLife

C: I need you to remote into my computer and fix x M: ok youre not a MSP client how would you like me to remote in C: well I’m home isn’t that enough info M: no I need a program the x running so I can remote in C: the internet isn’t working, how? […]

Customer: I forgot my iCloud password can you reset it? Me: I’m not apple and I don’t know any of your information to try and request a reset C: you’re IT can’t you just hack it Me: I’m not a hacker C: you should you’d make a lot of money Me: call apple support it’s […]

Customer: i bought a new computer but all my stuff isn’t on it Tech: ok how did you try to transfer it? C: i open the box and turned it on T: is your stuff saved in the cloud C: I don’t know can you look T: where do you suggest I start C: look […]