C: I would like to learn how to move folders in outlook Me: describes and shows how to move then allows customer to move 6 folders. (leaves onsite) next day… C: I need you to show me how to move the folders Me: We went over that, youtube videos might help you better for FREE
C: It’s me again!???? Do you have any presentation music you could share with me? Me: I don’t do that kind of stuff… C: My computer didn’t come with any. Me: http://lmgtfy.com/?q=presentation+music+free Yes I actually sent her a link on how to search google
C: Yeah, can you fix this thing over here? Me: Um, I don’t see the mouse moving, I don’t know what your talking about. My forehead rests on the desk as I realize what just happened Me: you’re pointing your finger at the screen right now aren’t you. C: Oops <chuckle> sorry Honey.
C: “My internet isn’t working” Me : “Okay, let’s check the cables. Is the power cable connected ?” ~ noise, cables moving, a grunt, more moving ~ Me : “is everything alright?” C: Yes, I’m sorry, it’s just that the power is cut off in the building and it’s hard to see in the dark
Arrive onsite for scheduled service call But wait! She has work to do! Yes, she is one of those users. I tell her she can either live with the problem or let me help her. At her computer, the problem is quite apparent. She leaves mumbling telling me not to close anything. Reboots She walks […]