C: wow have never had a tech climb under the desk to find problem (s) they just tell us they don’t know why it doesn’t work. Me: well I don’t mind and it all works now C: and you fixed it within 15 minutes Me: you described your problems well. I came prepared. #ITLife #ITProblems
I received a text message stating that the computer will not turn on. I asked if there was any lights on the desktop and I received a picture of the monitor stating check DVI cable. I arrived on site when the power button to the computer was turned off on the desktop. I turn the […]
C: computer won’t start I need help ASAP Tech calls me with problems I tell him to recommend a new machine that the problems / time are going to cost more than a new machine. Tech: Boss doesn’t want to hear that 1.25 hour later I send tech a message, Are you ready for me […]
Owner: you have an admin password on all our machines Me: Yes and the password was emailed to you on x date Owner: Well I need it now because blah is making changes Me: I can resend the email but further communications will require a ticket Owner: ok two weeks later. Owner: I need that […]
C: I just got my computer back from Best Buy and all my stuff is missing. Can you fix it. Me: Sure *remotes in* Me: your computer is full of malware, what did they say they did to it? How long have you had it back and been using it? C: they wiped it and […]