I have a ticket for suspected virus\malware on a users computer. I installed the anti-virus\malware software but the user got called away before I could update. That was 3 days ago. I’ve tried multiple times to contact the user to perform the update, scan, and removal but he’s always “too busy”. I contacted him today […]
Gentleman comes in on his lunch break with his personal gaming rig, some Dell tower with all the bells and whistles of the time. He said that after he soundproofed it (huh?) it worked for three hours and then quit on him. According to him it would try to post, beep a few times, and […]
Setting: Establishment that runs approx 16 hour days Employee: My registers aren’t working. So I go through the basics, ask if he’s getting an error message Employee: My registers aren’t working. is all he responds. Me: Ok! I think, and go about trying to get in remotely. I ping out to the server in the […]
User: I’m not able to log into myspace. Me: That’s unfortunate. Contact myspace support. User: Isn’t this *company* IT? Me: Yes, but we don’t support Myspace. User: It’s the employee portal, who do we contact? Me: Oh, you mean “Employee Space”. User: Yes. It’s not working. Me: Okay, is the site down? User: No but […]
Three Options for Business Grade Machines: Chevy, GMC & Cadillac When it comes to selecting business-grade machines, I often recommend sticking with desktops over laptops. However, I understand that laptops may be necessary in some cases. For those moments, I’ve used Amazon to streamline the shopping process, as most people already have Amazon.com accounts. Please […]