User: I’m not able to send company email from my iPhone. Me: Are you seeing any errors? User: Let me give you some background – *proceeds to tell a 3 minute story*. Me: That’s great, thank you. Now, are you seeing any errors? User: Well, I see that it says incorrect password. Me: That’s probably […]
An employee calls for a password change because it’s about to expire. Me: Are you on a company computer? User: No. Me: go to URL and login there to change your password. User: That site never works for me, can you just change the password. Me: Let’s get that site working so you don’t have […]
I get a call from an employee requesting “help” merging spreadsheets in excel. Me: Are you getting an error? User: No. Me: How can I help you? User: Can you log into my computer and show me how to do it? Me: We’re a break-fix solution, we’re not excel experts. Unfortunately, we have no bandwidth […]
User: I need to upgrade my company phone. Mine is slow and hangs up when trying to open applications. I can’t download email anymore. I’ve tried updating the iOS version but it doesn’t work. I need a new phone. Me: You’re not upgrade eligible. Looking at the Mobile Device Management system I can see you’re […]
I get a call today from a clearly distressed employee. User: I’ve been asked to build out a sharepoint site for my team and I hear you’re the guy that creates all the sites. Me: I build the basic site or sub-site and set permissions, it’s up to the site owner and designers to customize […]