After being transferred to four techs ALL TIER 1, the last tech is a Payroll tech and has seen this problem and can fix it. In total today I have spent 4 hours on tech support call for them too a jenky fix that I know will break in less than a week. I will […]
C: my computer is talking to me. It’s telling me I have a virus and not to shut down or I will lose everything T: turn off your computer, it’s a browser Hijack C: its telling me not to it wants me to call this # Tech: then why call me C: because I think […]
C: I need to install x program from this disc Tech: your computer doesn’t have an optical drive C: I don’t know what that is, I need this installed Tech: you don’t have anywhere to stick the disc. You need an external hard drive or download the software C: you figure it out, this is […]
C: my computer isn’t working, can you fix it? Me: (looking at the computer like the outside of the case really matters) oh yeah i’m sure we can. C: yeah, ya know i would do it myself but i’m busy writing a book. This thing is top of the line ya know I built most […]
We service a lot of companies that have an in-house I.T. person. We are the “backup” when they can’t fix something or need extra hands. This is one that solidified our Outsourced only position at this company. So around 2 PM today we all noticed something very strange. We were getting a lot of automated […]