Sometimes the end user makes me angry with their lack of understanding that maybe, if I’m asking about whether something works, maybe it’s because I’ve fixed it.
C: Hey, we’re gonna move this printer sometime.
ME: Sure, I’ll change the addressing to DHCP so it’ll stay on the network, and while you wait for the move this reservation here should keep it on the address the print jobs are going to…er…I’ll get back to you when I find out where on the network it is.
A week later, another ticket is opened, another tech is asking me for any thoughts about this weird printer, not knowing I had an open ticket. I tell him to close his as a duplicate, I get the server team to handle the weird DHCP issue, and then when I see the printer is on the IP it should be I call the customer again.
Me: Hey, check that printer and let me know if it works now.
C: It wasn’t working this morning.
Me: Yeah, I know, it hasn’t worked in a few days. Is it working now?
C: The people near it are waiting for a tech to fix it.
Me: I know, but does it f…nvm.
A great idea flits across my brain, and I get my coworkers PoC for the ticket he got. I mean, talking to the person near the printer has to be way better, right?
Me: Hello person who actually uses the printer, does it work now?
PersonNearPrinter: No, it hasn’t worked this morning?
Me: But does it work now?
PersonNearPrinter: We called in a tick-
Me: DOES IT WORK NOW?
PersonNearPrinter: …Oh, hey, it is working now.
Me: Thank you, bye.
