I took a picture of serial #

From A Fan:

User: My computer isn’t working it keeps turning off as soon as it comes on.

Me: “goes through various routine checks still not working”

Just wanted to check if the machine had any kind of warranty left.

Me: Okay can you send me the Serial number should be a manufacturer label with the model name and serial number.

User: Windows 7 Pro – Serial number: writes out the product key.

Me: No sorry it should be a manufacture serial number and model number on the back or the side consisting of two separate strings of numbers.

User: Sends picture of the same Windows 7 “serial number”.

Before I had a chance to reply another email came through.

User: Check Text
Me: Seeing the same picture that was already sent in the previous email It’s going to be a long day.