C: I would like you to show me a quicker way of opening my favorite websites.
Me: Can you show me what and how you are doing it now?
Customer was going into settings and changing the default home page every time. They understood what an URL was. However, they did not understand how to type it into the URL / Address bar and just did it in settings instead. They had no interest in learning the right way either. I spent a half hour making notes and showing the proper way and ever creating “favorites”
