email error

U: when I send an email I get an error
Me: what does the error say
U: I don’t know. Can you come fix it
Me: can I just remote in? It might be an easy fix
U: no I want you here

(arrives onsite)

Me: it appears you changed the password & didn’t update outlook
U: oh yeah, it’s (blank)
(Update password)
Me: All fixed
U: Why didn’t you just tell me to update it there.
sigh
#ITLife #ItProblems