Creating new server users / passwords I send manager list of those listed on current server and state please make sure this is correct for each change after deployment will be x dollars Mgr signs off and deployment occurs C: y wants to change name to z because they identify as such. Me: it will […]

C: (sends email Monday at 7am, leaves voicemail at 8am) Me: (responds to email Monday at 830am) C: calls at 0901, I’ve been trying to get a hold of you all weekend. Me: I responded to your email at 0830 and we don’t open until 0900. Since you previously declined the after hours rate. C: […]

C: my Outlook isn’t syncing Tech: when’s the last time you shut down or rebooted C: the last time you did it T: could you reboot please C: I don’t have time T: then call me when you have time to have your computer work properly

C: my computer has an error on it Me: what does the error say C: that I need to reboot my machine Me: did you reboot? C: no I called you Me: reboot your machine then call me back if you have more errors (Customer doesn’t call back) #ITLife #ITProblems