Had a customer argue with me when I told them they were trying to access the internet without being connected to the net. c: “But Google Docs is a word document, not the internet!” longest conversation I have ever had about google docs / drive

C: My second monitor isn’t working. me: did you reboot? C: yes me: did you make sure the monitor is on C: yes Me: did you make sure the monitor is plugged in C: yes Me: did you check the end of the cable that goes to the monitor C: No. It’s working now. Thanks […]

C: this is the 3rd hard drive I’ve bought in three years. Why do they keep failing? Me: do you throw them in your bag? Do you immediately unplug them instead of ejecting them? Why do you solely rely on one hdd with no backups. C: how did you know that Me: just guessing, this […]

I met customer 2 years ago and asked to make a record of passwords of software I was installing on 5 yes old machine. Today new machine delivered. All software installed and configured because I made a record 2 years ago. Just saved customer $ from being onsite and setting up.

C: why do I have a virus? Me: have you run updates? What antivirus software are you running? C: updates take to long to install and I uninstalled the antivirus software because it was running too slow Me: you answered your own question why you have a virus #ITProblems #ITLife