C: my computer won’t turn on Tech: do you see light or hear fans? is it plugged in? C: yes Tech: do you need the data off of it C: I need it to work that’s why I called Tech: then bring it in so we can test it C: I don’t have time T: […]
Saturday starting at 4PM (not open for business), I get home from spending time with my kids. Customer: left 2 back to back messages, 4 text messages, three emails…. LOL She can’t get on FB and her world is ending. I respond to her via text and email at 8:30PM
C: We called to cancel our appointment with you Me: (while onsite for said appt) That’s funny per my business phone, the only call that was made was on x date / time which was the call to make this appt C: Oh, I apologize. We need to reschedule Me: no problem, today’s fee is […]
C: My computer won’t boot Tech: what does the screen look like? Are their any lights on? C: I told you it won’t start Tech: I understand that but I need to figure if I should send someone or if you can troubleshoot it or bring it in. C: This is your fault Tech: how […]
C: Why can’t I get in the internet? Tech: it says your browser is no longer supported C: Can you support it? Tech: No the OS is 10 years old. You need to upgrade. C: But I like this computer Tech: I’m sure you will like the new one you will but it will be […]