C: why don’t you ever answer when I call? Me: because you are not my only client. I told you on day one. I won’t answer a phone call as quickly as I can answer any email or text. C: I emailed you Me: did you get an automated response C: no Me: then you […]
C: I have a guy from x printer company and they are having trouble creating a network scan folder. Me: I have a feeling X is their problem C: he doesn’t know what that means. Can you remote in later to fix it? Me: sure *Remotes in and make changes suggested on the phone, scanner […]
Creating new server users / passwords I send manager list of those listed on current server and state please make sure this is correct for each change after deployment will be x dollars Mgr signs off and deployment occurs C: y wants to change name to z because they identify as such. Me: it will […]
C: (sends email Monday at 7am, leaves voicemail at 8am) Me: (responds to email Monday at 830am) C: calls at 0901, I’ve been trying to get a hold of you all weekend. Me: I responded to your email at 0830 and we don’t open until 0900. Since you previously declined the after hours rate. C: […]
C: I was wondering if you could help me. My tablet seems to freeze when I am on X app Me: Have you tried clearing the cache? C: I have to pay you in order for you to answer a question? Me: C A C H E not cash. Here (taps on these settings) we […]