Me: Ok, so I’ve sent the request over. Please click the “run” option when you see it. And I need to know if it says “retry” User: Sure no problem. -waits a minute or so- Me: Is the request coming through User: Oh yes I saw it but it says Retry. What do I do? […]

Had a customer argue with me when I told them they were trying to access the internet without being connected to the net. c: “But Google Docs is a word document, not the internet!” longest conversation I have ever had about google docs / drive

C: My second monitor isn’t working. me: did you reboot? C: yes me: did you make sure the monitor is on C: yes Me: did you make sure the monitor is plugged in C: yes Me: did you check the end of the cable that goes to the monitor C: No. It’s working now. Thanks […]

C: this is the 3rd hard drive I’ve bought in three years. Why do they keep failing? Me: do you throw them in your bag? Do you immediately unplug them instead of ejecting them? Why do you solely rely on one hdd with no backups. C: how did you know that Me: just guessing, this […]

I met customer 2 years ago and asked to make a record of passwords of software I was installing on 5 yes old machine. Today new machine delivered. All software installed and configured because I made a record 2 years ago. Just saved customer $ from being onsite and setting up.