one day C accidentally unplugged the UPS under her desk from its power source and it started beeping. A frantic phone call and email with instructions to “fix it now!” Unfortunately, the desk was about 24” long and 600lbs, and on-top of the power and network drop in the raised floor. Me: Ma’am, we’re going […]
Want to know the quickest way to see if you have a hot swap hard drive on your server? Pull out one of the drives and see what happens. Saturday afternoon 12pm I get a frantic in-house IT call. C: OMG my server is asking me to reinstall the operating system! Me: What happened? C: […]
We have said many times before you need to protect yourself from malware. the FBI is suggesting that you reboot your router. Simply disconnect the power cord for the modem and router, wait 10 to 15 seconds and reconnect the power cord. FBI Says: REBOOT YOUR ROUTER to Get Rid of Russian Malware Virus […]
C: I can’t sign into my email Tech: it says you changed your password x days ago C: I didn’t do that I wouldn’t know how. Change it back. Tech: I can’t change it back, it has to be different C: I won’t remember it Tech: I can’t write it down for you and tape […]
After being transferred to four techs ALL TIER 1, the last tech is a Payroll tech and has seen this problem and can fix it. In total today I have spent 4 hours on tech support call for them too a jenky fix that I know will break in less than a week. I will […]