User: The firewall is blocking us from accessing this website… (*Proceeds to tell me a 15 minute story about why they need to access the site*).. we need the site unblocked. Me: That’s a lot of really great information; always helpful… what’s the full URL that’s blocked? User: 3xw.websitethatsnotbocked(dot)com Me: I’ve successfully accessed the site, […]
User: My printer isn’t working. Me: What printer? User: Are you going to help me or not? Me: *takes deep breath* Yes? User: Then do it. Me: Okay… What printer? User: I don’t know there’s no sticker. Me: Look on the printer, there’s a screen, it should… User: I can’t, the power is out. Me: […]
I have a ticket for suspected virus\malware on a users computer. I installed the anti-virus\malware software but the user got called away before I could update. That was 3 days ago. I’ve tried multiple times to contact the user to perform the update, scan, and removal but he’s always “too busy”. I contacted him today […]
Gentleman comes in on his lunch break with his personal gaming rig, some Dell tower with all the bells and whistles of the time. He said that after he soundproofed it (huh?) it worked for three hours and then quit on him. According to him it would try to post, beep a few times, and […]
Setting: Establishment that runs approx 16 hour days Employee: My registers aren’t working. So I go through the basics, ask if he’s getting an error message Employee: My registers aren’t working. is all he responds. Me: Ok! I think, and go about trying to get in remotely. I ping out to the server in the […]