Browser Hijack

C: my computer is talking to me. It’s telling me I have a virus and not to shut down or I will lose everything
T: turn off your computer, it’s a browser Hijack
C: its telling me not to it wants me to call this #
Tech: then why call me
C: because I think it’s a scam
T: shut it down
C: I don’t want to lose everything
T: you won’t. turn it off.
C: Ok it’s off
T: now turn it back on
C: oh wow it’s working
SMH