User: (email) you just set up my wifi, what’s the password? Me: the same one you gave me to use. Also the same one I emailed to you 4 hours ago. User: Oh, I didn’t check my email Me: You literally just sent me an email #ITLife #ITProblems #Onsite
New customer was complaining of machine being slow. Going through my normal Diagnostics I found that the machine was actually built in 2012. It was just sold to him July of this year (2017). Needless to say that old IT guy is no longer valid. #ITProblems
U: when I send an email I get an error Me: what does the error say U: I don’t know. Can you come fix it Me: can I just remote in? It might be an easy fix U: no I want you here (arrives onsite) Me: it appears you changed the password & didn’t update […]
User: (email) We expect you to incur half the cost of the monies we spent to recover our data since you were the one that set it up. me: I really shouldn’t have to send an email stating your hardware failure and loss of data is not my fault when you don’t heed recommendations of […]
Panic customer phone call: I did an update on my Mac and safari isn’t working Me: I am going to walk you through what to do since I am not in front of a computer C: I’m not tech savvy M: no worries, I am 7 minutes later it’s working and customer is happy