C: my outlook says I need to reactivate it. how do i do that. Me: did you pay the bill? C: I pay you why would i have to pay for it. Me: No you pay them annually for use of their office products C: how do I check? Me: go to their site office.microsoft.com, […]
C: when you get a moment could you stop by my office? Me: your office is 30 minutes out of my way on a good day. I can set an appointment for x day at x time. C: oh it isn’t that important Me: ok, so call to make an appointment when it is important […]
K: can you remote in and help me put music on my iPod (Remote in and move music) K: can you do it again slower so I can do it Me: why didn’t you say that the first time? I don’t want it duplicate now, so wait until the next time. #ITLife #ITProblems #Apple #ITunes […]
C: I sent an email in on x date requesting service. Me: Did you get an automated response telling you we received it? C: No Me: Then we didn’t get it. How can I help you? C: I need a service call today at x time? Me: sure, who will be paying for services? C: […]
Me: x is wrong with your computer. Did we got the extended warranty for your machine? C: I’m not sure let me look it up. Yes we did get it. Me: Great, call and tell them this. C: they want you to take a picture of the service tag, and write on a pieced of […]