Printer Problems

User calls to tell me their printer isn’t working, it wont turn on, they keep hitting the power button but nothing is happening. I go to check it out, the thing was just in sleep mode and not off. They were pressing the ink area release button….

Plug it in

C: It’s not powering on. I have tried everything. m: Did you try a different outlet? Different power cable? C: Listen, I have a degree in computer science and the problem is the computer. me: Have you pressed the power button? C: (silence as I hear the PC power on) I’m sorry.

Remoting in

Me: Ok, so I’ve sent the request over. Please click the “run” option when you see it. And I need to know if it says “retry” User: Sure no problem. -waits a minute or so- Me: Is the request coming through User: Oh yes I saw it but it says Retry. What do I do? […]

Google docs

Had a customer argue with me when I told them they were trying to access the internet without being connected to the net. c: “But Google Docs is a word document, not the internet!” longest conversation I have ever had about google docs / drive