C: “My internet isn’t working” Me : “Okay, let’s check the cables. Is the power cable connected ?” ~ noise, cables moving, a grunt, more moving ~ Me : “is everything alright?” C: Yes, I’m sorry, it’s just that the power is cut off in the building and it’s hard to see in the dark

Arrive onsite for scheduled service call But wait! She has work to do! Yes, she is one of those users. I tell her she can either live with the problem or let me help her. At her computer, the problem is quite apparent. She leaves mumbling telling me not to close anything. Reboots She walks […]

C: My email wont print M: So I think I know what it is…the old member of staff has put a purple background on it, and white text. Outlook won’t print the background to save toner but it will just print the white color text regardless, it won’t change it to black. C: just fix […]

C: I was trying to listen to a x but I couldn’t get sound. I tried pressing the headphone button but now the computer’s off. M: Ah, well that would be the power button, so it looks like you’ve turned off the computer. Let’s turn it back on and we’ll make sure to turn mute […]

User: the PC in the area and the mini fridge aren’t getting power, but that they are both plugged in. I walk in and start following the cords. The computer and the fridge are in the same power strip, and that power strip is plugged into another power strip, which is in turn plugged right […]