Me: YES, how may I help you? C: Yeah, my cup holder is broken! Me: ….ah, I’m sorry, did you say your cupholder is broken? C: Yup Me: Your computer has a cupholder? What brand is that, computers don’t normally come with cupholders. C: Yeah – I push the button, and it pops out. It’s […]
Customer comes into the office C: My MacBook isn’t charging. After a quick diagnosis, it turns out she thought that the MagSafe connector was a FLAW and she doused the connector and port with superglue to “fix” it. Best part is when I told her how much is was going to be to fix it, […]
Ticket reads: I am unable to save a PDF document to my computer. (On-site requested) I figured it must be one of those forms that Adobe Reader won’t save after filling it out. I was wrong. It was a basic document she had scanned. I went to her desk and the document was open. See, […]
C: I would like you to show me a quicker way of opening my favorite websites. Me: Can you show me what and how you are doing it now? Customer was going into settings and changing the default home page every time. They understood what an URL was. However, they did not understand how to […]