Owner: you have an admin password on all our machines
Me: Yes and the password was emailed to you on x date
Owner: Well I need it now because blah is making changes
Me: I can resend the email but further communications will require a ticket Owner: ok
two weeks later.
Owner: I need that password again
Me: Please look in your email
Owner: I deleted it.
Me: your ticket number is x and I will send it over shortly
