user: my hard drive isn’t working and I need my pictures
tech: do you have a backup?
user: this is my backup
tech: so your pictures are still on your computer?
user: no they are on the hard drive
tech: is the hard external or apart of your computer
user: they are on the hard drive
tech: so you don’t have a backup
user: why aren’t you listening to me, this is my backup.
Tech: then where are the originals
user: on my computer
tech: I give up. Can you drop the machine off please
