User: The firewall is blocking us from accessing this website… (*Proceeds to tell me a 15 minute story about why they need to access the site*).. we need the site unblocked.
Me: That’s a lot of really great information; always helpful… what’s the full URL that’s blocked?
User: 3xw.websitethatsnotbocked(dot)com
Me: I’ve successfully accessed the site, created a test account, logged in, and accessed several tools. Which part is being blocked by the firewall?
User: The confirmation email we have to click before we can access the site is going to our quarantine.
Me: That’s not the firewall; that’s the spam filter.
User: Well, whatever it is, it’s blocking us from getting into the site.
Me: Okay, well… I’ve white-listed the site so it won’t get blocked by the filter again.
User: Well, that doesn’t help me right now… the email is still in quarantine.
Me: So go into your quarantine and release it. You can also go to the sign-in page and click “resend confirmation email”.
User: Oh…
