User: Yes, I’ve never logged in and I need help. What’s my user name and password.
Me: *Provides user name and new-hire password format. (format requires user know personal details about themselves… duh)*
User: That’s not working.
Me: What’s the error?
User: Invalid user name or password.
Me: My lockout tool confirms you’re typing an incorrect password.
User: I’m typing it correctly.
Me: Okay, sometimes we typo the passwords. Let me check… Nope, I can confirm the password matches the format as well as the information we have for you. Please ensure the correct capitalization and spelling.
User: I’m typing what it should be and I’m typing it correctly. What do you have?
Me: Sorry, I can’t confirm any information. You can tell me what you believe it should be and if it’s not correct, we can have HR update it.
User: It should be XXXXXXXXXXXX
Me: That’s correct.
User: Then you guys typo’d, please fix it.
Me: I’m able to login using that information.
User: I’m typing it correctly.
Me: You are not. Please spell XXXXXXX for me.
User: SSSSSSSSSSS
Me: That’s incorrect.
User: CCCCCCCCCC
Me: That’s also incorrect.
User: XXXX…X….XXXXX….X?
Me: YES!!!
User: I guess it helps if I type it correctly.
Me: ????
