User: I’m not able to send company email from my iPhone.
Me: Are you seeing any errors?
User: Let me give you some background – *proceeds to tell a 3 minute story*.
Me: That’s great, thank you. Now, are you seeing any errors?
User: Well, I see that it says incorrect password.
Me: That’s probably a dead giveaway why you can’t send email. Next time, lead with that.
User: Well, I typed what I thought it was and it didn’t work
Me: What password do you use to log into the computers?
User: Are they the same? When did we start doing that?
Me: Tuesday, the second week of ALWAYS…
