An employee calls for a password change because it’s about to expire.
Me: Are you on a company computer?
User: No.
Me: go to URL and login there to change your password.
User: That site never works for me, can you just change the password.
Me: Let’s get that site working so you don’t have to call us every 3 months.
User: Why? Can’t you just reset the password?
Me: Yes, but I want to show you how to reset your own password.
User: Okay, but this is taking longer than a password reset would.
Me: Yes, however, if you build a man a fire, he’ll stay warm for a night… but if you LIGHT a man on fire he’ll stay warm the rest of his life.
User: *laughs hysterically*
