Ticket reads: I am unable to save a PDF document to my computer. (On-site requested)
I figured it must be one of those forms that Adobe Reader won’t save after filling it out. I was wrong. It was a basic document she had scanned.
I went to her desk and the document was open. See, when you scanned a document the file was sent to your email. Sure, she could have dragged and dropped it to her desktop, but for some reason that didn’t occur to her. Since she had the document open already, I told her to hit the “save” icon and then save it to her desktop.
SHE REFUSED!
She said, “No, I don’t want to save it to a floppy disc. I want to save it to my desktop.” I explained to her that clicking on the floppy disc icon would give her the option to save it to her desktop. She continued to argue with me about the significance of the floppy disc icon! I kept telling her to trust me and to click it. She refused. She insisted that I was not understanding what she was trying to do. I kept telling her to click on the damn icon. I offered to click the icon for her. NOPE. She insisted to let her do it (or else she wouldn’t learn). She was getting upset with me and raised her voice, insisting that I was wrong.
Finally she lifted her hand off the mouse for a brief moment and I grabbed the mouse and clicked the floppy disc icon. Sure enough, a window popped open asking her to save her document to the desktop.
Her reply was, “Oh.”
