No time for I.T.

Arrive onsite for scheduled service call But wait! She has work to do! Yes, she is one of those users. I tell her she can either live with the problem or let me help her.

At her computer, the problem is quite apparent.

She leaves mumbling telling me not to close anything.

Reboots

She walks back in and everything is working. She yells at me that I closed her programs.

I respond, you are welcome you will actually be able to work today.